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Customer Service

Pre-sales Service


It is important to us that we not only satisfy our customers’ expectations, but that we can actually exceed them. 

Even before you purchase a single one of our products, we want to ensure that we understand your needs properly in order to deliver exactly what you need.  For this reason we offer our pre-sale service  helping you to make informed and suitable product selections in terms of size, specifications and Picture of customer service dept .



» Professional communications  

We have a trained Customer service department with professional skills both 

in communications and products with International Language capabilities



» Product selector

In the product selector you are able to specify and configure the specific 

products required. Our products are designed to compete at the highest 

quality level in the market whilst still allowing generous potential profit

margins profitable for market.



» Frequently Asked Questions 
Click here for answers to your Frequently Asked Questions.




» Our cooperators
Click here for a sample list of existing blue-chip cooperators and customers




» Certifications
Click here for a list of quality and application certifications as well as 

environmental material regulations




» workshop impression

Click here for workshop shots




» Material Guide
A listing of materials of construction as a general guide to assist your options




» Logistics Services

Yadea have successfully operated in the import and export business since 

1998 and consequently we have built up some very useful sources such as 

competitively priced shipping, fast ships etc.





 After-sales Service

We believe that our responsibility does not stop once the customer has bought the product.
After purchasing a container of furniture from Yadea, we will be pleased to assist you further with our range of service options.  These include:
• Two years warranty on all parts at manufacture defects

• Five years free replacement offered warranty against defects on all parts
• Ten years technology support and online quality repair service.
• 100% satisfied guarantee on all premium 6 items.
• We guarantee to use ONLY genuine Italian imported aniline leather and #304 stainless steel, true palisander and only environmental sound materials, including foam
• Free marketing picture sharing service
• One to one customer support and advice on web sales, marketing and designer knowledge
• We inspect and repair all types of furniture including upholstery (both fabric and leather) with more than 6 stuff with more than ten years experiences at Quality control

• We offer clearly labelled cartons with color pads and full assembly instructions (where required) inside each box.

• Our packing is durable and designed to withstand the rigors of long distance third party delivery

• We are happy to organize customers LOGO to be printed on every  carton in order to emphasize your brand                                                

• Our dedicated service team is available at any time to answer your queries relating to all aspects of after-sales service please contact directly Phone  (+86)-755-83711488 ,(+86)-755-82875007,(+86)-755-82874550 ( direct line )

Email:  [email protected]         [email protected] 


 Please note that the warranty is avoid for any of the following conditions:
1) Improper maintenance or improper use resulting in damage;
2) Damages incurred during transportation after the delivery arranged;
3) Anything deemed by us to be abnormal wear and tear but we will give assistance where possible.





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